campaign-creators-gMsnXqILjp4-unsplash (3).jpg
 

SERVICE DELIVERY COORDINATOR

Syd based | Excellent remuneration
Full time

Our client, located in Minto, is considered the premium market leader in their space. Currently servicing 30+ countries, they are the manufacturer and supplier of premium and customised ergonomic furniture that’s purpose built for education, healthcare and stadia. They are one of Australia’s most recognised B2B furniture brands in Australia and across the globe.

With a passion for service and great pride in their brand, they have an enviable history of success offering to schools globally, the ability to utilise customised ergonomic & modular classroom furniture to best support the learning opportunity of each student, enabling schools to support best practice teaching with leading edge customised classroom designs.

Liaising with the manufacturing and sales teams, your role will be to effectively manage the order fulfilment process to customers in New Zealand, Pacific Islands and Hong Kong.

This is a challenging role with plenty of opportunity to further develop your career.  

Your key responsibilities will include:

  • Pro-actively manage the order fulfilment process to ensure customer requirements are fully met.

  • Analyse, coordinate and communication of customer order actions (new orders, tracking orders, overdue orders, changes and cancellations, customer feedback and warranties / credits.)

  • Coordination of dispatch, exporting and logistics to find the best outcome for customers’ experience

  • Provide exceptional customer service to ensure an outstanding experience every time.

  • Interact and execute with excellence the communication between internal and external stakeholders (customers, other departments, suppliers, freight partners and contractors.)

  • Keep up to date with the company’s products.

  • Ensure outputs that do not conform to the customers’ requirements are identified and controlled to prevent unintended delivery and to raise non-conformities when identified.