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CUSTOMER SERVICE OFFICERS - 3 POSITIONS AVAILABLE !

Melb based | Contract/Temp

Responsible for delivering optimal levels of customer service performance and best practice process application that exists within A&G’s Assessing and repair network. To work collaboratively with the assessors on site, interstate teams and additional employees/managers/stakeholders (including repairers and towing companies) to ensure delivery of the Assessing Operations core Value Proposition, and customer service needs.

Key responsibilities will include:

  • Building rapport to understand our customers and ensuring a positive customer experience.

  • Support cohesive IAC, Statewide and National initiatives and workload sharing/ balancing of customer service standards

  • Keeping accurate records of customer interactions

  • Effective & proactive management of towing activity & associated towing & storage costs business

  • Answering inbound or making outbound phone calls

  • Providing product information to customers

  • Troubleshooting issues and answering any queries

  • Working with call centre KPIs