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CALL CENTRE CONTRACT ROLES - SC

Sunshine coast based | Contract/Temp

This role would see you communicating with customers on a daily basis offering advice and guidance on queries ranging from pricing to general questions. To be successful in this role you must be able to demonstrate your exemplary customer service skills and be willing to serve at the highest level!

Key responsibilities will include:

  • Building rapport to understand our customers and ensuring a positive customer experience.

  • Keeping accurate records of customer interactions

  • Answering inbound or making outbound phone calls

  • Providing product information to customers

  • Troubleshooting issues and answering any queries

  • Working with call centre KPIs