Bris based | $60,000 + Super + Comms
Full time

The successful Membership Consultant will be an engaging and passionate customer centric sales consultant, eager to take full accountability for their own performance and the member experience, you will be motivated by success and be excited about this great career opportunity – all whilst enjoying a brand new beautiful purpose built CBD office. 

This is a period of dynamic change with leading edge technology to leverage off, a talented marketing team to support quality warm leads, coupled with ample inbound enquiries to support your success in this dynamic and excellence-driven sales culture. 

Key responsibilities will include:

  • Delivering a customer centric and consultative approach (not a hard sell) when prospecting to potential members (B2B) via phone.

  • Customer/member retention activities

  • Facilitating new sales, winback and retention conversations

  • Following up on inbound leads that have been generated through marketing campaigns.

  • Be empowered to take responsibility for achieving and exceeding sales targets, whilst ensuring quality assurance standards and the highest level of customer service are met on all customer interactions

  • Actively participate in campaign programs (including identifying upselling and cross selling opportunities

  • Actively operate as the VOC to ensure your members experience/thoughts are well communicated back into the business!

  • Meet any relevant legislative, regulatory and compliance requirements  

  • Ad hoc reporting as required

  • Managing internal CRM systems.

  • Must have a team orientated style