LEADERSHIP DEVELOPMENT COACH
Bris based | $95,000 base + super
Our client brings best in class innovative Contact Centre solutions to Tier 1 organisations around Australia. 2500 fte strong, their success is founded on their commitment to creating amazing experiences – they have worked hard to develop a culture that is dedicated to the customer experience and the growth of their people, recognising this to be key to the growth of their business – and is why they continue to go from strength to strength!
Their solution is a commercial combination of onshore and offshore solutions, enabling them to deliver speed to market, be price competitive and guarantee their service capability with a dedicated Australian management team responsible for the setup and execution.
Their charter includes developing their people and delivering best in class solutions to their Tier 1 customers. Today they are further underpinning this commitment through the appointment of two Leader Development Specialists.
Key responsibilities will include:
Delivering 5-10 day soft skill development programs for internal Team Leaders and tailored leadership development programs for new starters to align to their way of doing business
Supporting and embedding leadership capability initiatives and contributing to the development of the emerging and geographically dispersed frontline leaders
Implementation and support of the best in class people development programs whilst also contributing to the design of career pathway programs and continuous improvement initiatives
The identification of people development needs, all driving effective behavioural change across all roles across their organisation.
Reporting – completion of each individual’s scorecard/assessment tool upon completion of training to share with their Operations Manager, who will then support their individual ongoing development – specifically leadership softskills
Time Management –including taking responsibility for the scheduling of training groups
Operate in partnership with the Design team to support continuous improvement initiatives as VOC
Taking accountability for supporting and embedding new group initiatives, identifying and sharing best practice, continuous improvement and simplification opportunities.
Role modelling effective coaching methodology and facilitating leadership focus sessions and workshops.
Working in collaboration with key stakeholders encompassing: the design team, HR Team, Operations Managers, Channel Managers (Call Centre Managers) and Executive leadership team
Facilitation of both assessment and coaching
Facilitation of in person/class room training and virtual as required