CUSTOMER SERVICE CONTACT CENTRE CONSULTANTS X 12
Kawana Waters Location | $61,387 - $66,377 including Superannuation + Bonuses + Amazing Perks!
As a Customer Service Extraordinaire, you will be working in a dynamic contact centre environment, taking inbound enquiries for this trusted global insurance brand.
Let’s start with what’s in it for you!
Development Opportunities – be part of an Enterprise RTO that delivers nationally recognised training and champions your development with internal programs and access to a wide range of online courses. Employees can also apply for study assistance when undertaking a tertiary course considered to be of mutual benefit to them and the organisation.
Extra Leave Options - supported parental leave and other benefits, a paid ‘ME’ day, one paid volunteer leave day annually, and you can also purchase up to two additional weeks of leave per year.
Reward & Recognition – be recognised and rewarded for your high performance and commitment to contributing to the success of the organisation in line with achieving their vision.
Social & Community Activities - including annual celebrations, family fun days and regular events across each site.
Health & Wellness - enjoy a range of health and wellness programs throughout the year.
Employee Discounts – receive discounts on various insurance products.
Key responsibilities will include:
Working a rotational shift roster – Monday to Friday, between 7:00am to 6:00pm, as well as Saturday, between 8:00am to 4:00pm (primarily one in every three Saturdays however, flexibility is required). Rosters are provided one month in advance.
Responding to inbound enquiries and demonstrating a genuine willingness to go the extra mile for your customers.
Using excellent questioning and listening skills to seamlessly engage with your customers to identify how to best assist them.
Providing platinum service by offering add-on values to your customers.
Demonstrating high attention to detail.
Delivering to targeted KPIs.
Ensuring compliance to all systems, policies and processes to maximise customer experiences and operational efficiencies.