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CUSTOMER SERVICE CONTACT CENTRE CONSULTANTS X 12

Kawana Waters Location | $61,387 - $66,377 including Superannuation + Bonuses + Amazing Perks!

Full Time

As a Customer Service Extraordinaire, you will be working in a dynamic contact centre environment, taking inbound enquiries for this trusted global insurance brand. 


Let’s start with what’s in it for you!​

  • Development Opportunities – be part of an Enterprise RTO that delivers nationally recognised training and champions your development with internal programs and access to a wide range of online courses.  Employees can also apply for study assistance when undertaking a tertiary course considered to be of mutual benefit to them and the organisation.

  • Extra Leave Options - supported parental leave and other benefits, a paid ‘ME’ day, one paid volunteer leave day annually, and you can also purchase up to two additional weeks of leave per year.

  • Reward & Recognition – be recognised and rewarded for your high performance and commitment to contributing to the success of the organisation in line with achieving their vision.

  • Social & Community Activities - including annual celebrations, family fun days and regular events across each site.

  • Health & Wellness - enjoy a range of health and wellness programs throughout the year.

  • Employee Discounts – receive discounts on various insurance products.


Key responsibilities will include: 

  • Working a rotational shift roster – Monday to Friday, between 7:00am to 6:00pm, as well as Saturday, between 8:00am to 4:00pm (primarily one in every three Saturdays however, flexibility is required).  Rosters are provided one month in advance.

  • Responding to inbound enquiries and demonstrating a genuine willingness to go the extra mile for your customers.  

  • Using excellent questioning and listening skills to seamlessly engage with your customers to identify how to best assist them. 

  • Providing platinum service by offering add-on values to your customers.

  • Demonstrating high attention to detail.

  • Delivering to targeted KPIs.  

  • Ensuring compliance to all systems, policies and processes to maximise customer experiences and operational efficiencies.