Bris based | Competitive Salary

Our customer provides comprehensive relocation solutions for consumers, corporations and their employees in more than 175 countries around the world. They are a global market leader and have been redefining the industry with their leading-edge technology and customer centricity, whilst servicing their global blue chip customer base.

Today they are seeking to appoint a Customer Centric Professional who is interested in developing a career in Global Relocation Case Management.  Your experience as a travel agent, sales coordinator, administrator, logistics coordinator or telephone-based customer service consultant may well hold you in good stead for this exciting career opportunity.

Key responsibilities include

  • End to end case management – as you hold the hand of your assignees through the relocation process, operating as ‘their go to person for everything to do with relocation’

  • Compliance management, as you deliver to each customer services in line with their organisations contracted SLA’s

  • Working with multiple third-party providers and internal experts on your customers behalf to ensure all relevant documentation is identified, completed and lodged to support a seamless relocation experience for every customer.

  • Coordinating the logistical collection and delivery of their personal effects as they arrive in the country, (including managing all components of customs requirements, documentation presentation etc), and the seamless coordination of all contracted relocation services into both Australia and New Zealand (via your relocation teams)