CUSTOMER SERVICE CONTACT CENTRE CONSULTANTS
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Join an organisation who values individual differences and believes in fostering an inclusive culture that creates a great place to work for all. An organisation which has family values and beliefs and works together as a team to bring to life their purpose and achieve their vision. They genuinely care about their people, business, customers and communities. They have a vision for today, tomorrow and beyond!
As a Customer Service Extraordinaire, you will be working in a dynamic contact centre environment, taking inbound enquiries for this trusted global insurance brand.
Key responsibilities will include:
Working a rotational shift roster – Monday to Friday, between 7:00am to 6:00pm, as well as Saturday, between 8:00am to 4:00pm (primarily one in every three Saturdays however, flexibility is required). Rosters are provided one month in advance.
Responding to inbound enquiries and demonstrating a genuine willingness to go the extra mile for your customers.
Using excellent questioning and listening skills to seamlessly engage with your customers to identify how to best assist them.
Providing platinum service by offering add-on values to your customers.
Demonstrating high attention to detail.
Delivering to targeted KPIs.
Ensuring compliance to all systems, policies and processes to maximise customer experiences and operational efficiencies.