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CUSTOMER SERVICE CONSULTANTS - CONTACT CENTRE

Melb based | Above award salary
Full Time

A number of outstanding opportunities are available for contact centre superstars to join this giant chemist retail chain (Australia's 8th largest retailer) in an exciting inbound customer service role.

With 17,000+ employees in over 500 stores the company has gone from strength to strength over the past 24 months and continues to grow both nationally as well as in New Zealand, China and Ireland. They genuinely care about their people, their business and their customers - so why not join them?

Working as a valued team member your role will be to respond to customer enquiries, resolving any issues or concerns in a timely manner - predominantly by phone but also via email and the web at times.


Key responsibilities will include:

  • Working a rotational shift roster - Monday to Friday, anywhere between 7:00am and 7:00pm

  • Responding to customer queries and demonstrating a genuine willingness to provide exceptional customer service

  • Providing resolutions for general enquiries, on-line orders, products and service

  • Using excellent questioning and listening skills to seamlessly engage with customers to identify how to best assist them

  • Demonstrating a high attention to detail

  • Delivering to set targets and KPIs

  • Ensuring compliance to systems, policies and processes to maximise customers' experiences and operational efficiencies

  • Administration duties as required