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CALL CENTRE CUSTOMER SERVICE ROLES – 4 AVAILABLE

Bris based | $66,000 TRP
Full Time

Our client is a market leading NDIS plan manager, who provide a valuable service by simplifying the end-to-end journey for people with disabilities.  They bring to market an online solution to assist their customers/NDIS participants optimising their NDIS program.  Whether it be pre-planning, plan implementation or plan review processes, they facilitate Plan management and Supports Coordination services to seamlessly integrate with third party providers.

Our client plays a pivotal role in the disability sector, assisting their clients to maximise on their allocated services, including coaching on how to best navigate the NDIS.  Today they are seeking to appoint 4 to their team, as a direct result of their growth.  This amazing team is close-knit, passionate and highly energetic, and are very  proud of the value they add to so many people’s lives. 

Key responsibilities will include:

  • Provision of an exceptional customer experience to inbound clients

  • Provide timely responses to inquiries from both current and non-current members

  • Facilitate member and provider onboarding and induction, including information gathering to identify and understand the customers’ needs and preferences to establish an action plan

  • Operate as the principal point of contact for a member or provider, to support the establishment of a relationship of trust to better support both parties

  • Providing participants with information on their current Plans, Budgets, Invoices.

  • Support member to negotiate service delivery arrangements which best meet their needs, including sourcing and matching providers

  • Setting up and activating NDIS plans.

  • Responding to emails and both outbound/Inbound service calls.

  • Liaising with the accounts team for invoice related queries.

  • Actively participate in prof development activities, both internally and externally to maintain and further develop skills related to this role