CALL CENTRE CUSTOMER SERVICE ROLES – 4 AVAILABLE
Bris based | $66,000 TRP
Our client is a market leading NDIS plan manager, who provide a valuable service by simplifying the end-to-end journey for people with disabilities. They bring to market an online solution to assist their customers/NDIS participants optimising their NDIS program. Whether it be pre-planning, plan implementation or plan review processes, they facilitate Plan management and Supports Coordination services to seamlessly integrate with third party providers.
Our client plays a pivotal role in the disability sector, assisting their clients to maximise on their allocated services, including coaching on how to best navigate the NDIS. Today they are seeking to appoint 4 to their team, as a direct result of their growth. This amazing team is close-knit, passionate and highly energetic, and are very proud of the value they add to so many people’s lives.
Key responsibilities will include:
Provision of an exceptional customer experience to inbound clients
Provide timely responses to inquiries from both current and non-current members
Facilitate member and provider onboarding and induction, including information gathering to identify and understand the customers’ needs and preferences to establish an action plan
Operate as the principal point of contact for a member or provider, to support the establishment of a relationship of trust to better support both parties
Providing participants with information on their current Plans, Budgets, Invoices.
Support member to negotiate service delivery arrangements which best meet their needs, including sourcing and matching providers
Setting up and activating NDIS plans.
Responding to emails and both outbound/Inbound service calls.
Liaising with the accounts team for invoice related queries.
Actively participate in prof development activities, both internally and externally to maintain and further develop skills related to this role