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CUSTOMER EXPERIENCE NDIS SPECIALIST

Gold Coast | $70k package + salary sacrifice
Full time

Our Client is the only national designated cystic fibrosis NDIS provider. They are a genuine not-for-profit charity providing support, services and advocacy to the cystic fibrosis community and their families. It is this unique position and their firsthand experience which makes them their communities first choice when it comes to NDIS, no matter where their clients reside across Australia.   They seek to proactively reduce the impact of disability on how a person manages everyday activities by providing support which allows them to live their life to the fullest.

Backed by more than 60 years’ experience delivering support, services, and hope to the community, we aim to be the first choice when it comes to the NDIS for all disabilities.

This amazing team is close-knit, passionate and highly energetic, and are very proud of the value they add to so many people’s lives. 

Key responsibilities will include:

  • Operate as the principal point of contact for a member or provider, supporting the establishment of a relationship of trust

  • Actively participate in prof development activities, both internally and externally to maintain and further develop skills related to the role

  • Responding to emails and both outbound/Inbound service calls

  • Identifying customer needs, respond to customer enquiries, and collaborate with internal and external stakeholders to optimise customer services.

  • Develop insights and processes that create a customer experience in line with our customers values

  • Implement any process changes through procedure writing and system implementation, in line with an agile delivery methodology

  • Work with stakeholders internal and external, to review and continually improve the customer experience

  • Available to operate not just in the work office or your home office environment, but also in the community meeting potential clients and providers, along with attending expos representing this organisation as you supporting the ongoing building of their brand

  • The development of communication and support of business strategies to promote service offerings under the NDIS

  • Possible travel within Qld and interstate (from time to time