CUSTOMER SERVICE CONTACT CENTRE CONSULTANTS

Sunshine coast | $61,387-$66,377 incl Superannuation + Bonuses + Perks
Full time

Join an organisation who values individual differences and believes in fostering an inclusive culture that creates a great place to work for all.  An organisation which has family values and beliefs and works together as a team to bring to life their purpose and achieve their vision.  They genuinely care about their people, business, customers and communities.  They have a vision for today, tomorrow and beyond!

As a Customer Service Extraordinaire, you will be working in a dynamic contact centre environment, taking inbound enquiries for this trusted global insurance brand

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Key responsibilities will include: 

• Working a rotational shift roster – Monday to Friday, anywhere between 7:00am to 6:00pm, as well as Saturday as needed, between 8:00am to 4:00pm (primarily one in every three Saturdays however, flexibility is required).  Rosters are provided one month in advance.

• Responding to inbound enquiries and demonstrating a genuine willingness to go the extra mile for your customers.  

• Using excellent questioning and listening skills to seamlessly engage with your customers to identify how to best assist them.

• Providing platinum service by offering add-on values to your customers.

• Demonstrating high attention to detail.

• Delivering to targeted KPIs.  

• Ensuring compliance to all systems, policies and processes to maximise customer experiences and operational efficiencies.