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CUSTOMER SERVICE OFFICERS - NORTHCOTE

Melb based | Competitive Salary
Full Time

Our client is a trusted Global Insurance brand who are seeking to appoint two talented consultants to support their customers in their policy queries.  They are excited to identify like-minded Customer Service Professionals who would be interested in developing their customer service careers.

Responsible for delivering optimal levels of customer service performance and best practice process application that exists within A&G’s Assessing and repair network. To work collaboratively with the assessors on site, interstate teams and additional employees/managers/stakeholders (including repairers and towing companies) to ensure delivery of the Assessing Operations core Value Proposition, and customer service needs.

Key responsibilities will include:

  • Building rapport to understand our customers and ensuring a positive customer experience.

  • Support cohesive IAC, Statewide and National initiatives and workload sharing/ balancing of customer service standards

  • Keeping accurate records of customer interactions

  • Effective & proactive management of towing activity & associated towing & storage costs business

  • Answering inbound or making outbound phone calls

  • Providing product information to customers

  • Troubleshooting issues and answering any queries

  • Working with KPIs