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CUSTOMER SERVICE CONSULTANT

Bris based | $66,000 TRP
Full Time

Our client is playing a key role in the disability sector, assisting their clients to access services, including navigating the NDIS, with the additional future goal of broadening their reach to also support the Aged Care Community.

This unique NFP provides a valuable service by simplifying the end-to-end journey for people with disabilities, offering an online solution to assist them in optimising their NDIS pre-planning, plan implementation and plan review processes, and facilitating Plan management and Supports Coordination services to seamlessly integrate with third party providers.

Key responsibilities will include:

  • Provision of an exceptional customer experience to inbound clients

  • Provide timely responses to inquiries from both current and non-current members

  • Facilitate member and provider onboarding and induction, including information gathering to identify and understand the customers’ needs and preferences to establish an action plan

  • Operate as the principal point of contact for a member or provider, to support the establishment of a relationship of trust to better support both parties

  • Providing participants with information on their current Plans, Budgets, Invoices.

  • Support member to negotiate service delivery arrangements which best meet their needs, including sourcing and matching providers

  • Setting up and activating NDIS plans.

  • Responding to emails and both outbound/Inbound service calls.

  • Liaising with the accounts team for invoice related queries.

  • Actively participate in prof development activities, both internally and externally to maintain and further develop skills related to this role