INBOUND CUSTOMER SERVICE CONSULTANTS - MULTIPLE POSITIONS
Melb based | Above award salary
A number of outstanding opportunities are available for contact centre superstars to join this giant chemist retail chain (Australia's 8th largest retailer) in an exciting inbound customer service role.
With 17,000+ employees in over 500 stores the company has gone from strength to strength over the past 24 months and continues to grow both nationally as well as in New Zealand, Ireland and China. They genuinely care about their people, their business and their customers - so why not join them?
Working as a valued team member your role will be to respond to customer enquiries, resolving any issues or concerns in a timely manner - predominantly by phone but also via email and the web at times.
Your key responsibilities will include:
Working a rotational shift roster - Monday to Friday, anywhere between 7:00am and 7:00pm
Responding to customer queries and demonstrating a genuine willingness to provide exceptional customer service
Providing resolutions for general enquiries, on-line orders, products and service
Using excellent questioning and listening skills to seamlessly engage with customers to identify how to best assist them
Demonstrating a high attention to detail
Ensuring compliance to systems, policies and processes to maximise customers' experiences and operational efficiencies
Administration duties as required
What you will bring to this role:
Extensive customer service experience preferably within an inbound contact centre environment
Highly developed communication skills, both verbally and written
Demonstrated experience in identifying customers' needs, clarifying information and providing solutions and / or alternatives while complying with company policies and procedures
Demonstrated experience in resolving complex customer enquiries
A team player who establishes strong working relationships and collaborates with others to achieve goals
Ability to adapt to change in an ever-changing and fast paced environment
Empathy and respect
Ability to follow through on promises and commitments consistently and act upon feedback to improve behaviour, performance and results
Computer literate with the ability to learn new systems quickly
A strong work ethic