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MEMBERSHIP CONSULTANT

Bris based | $80,000 - $110,000 per annum
Full time

Our client is a high-profile market leader who enjoys the fastest growing membership base in Queensland.
 
They seeking to add another talented Membership Consultant, to work in collaboration with their intimate team and experienced marketing department, to maximise on both their reach and effectiveness, engaging with their members/customers both existing and new in 2022 and beyond. 
 
Operating for over 150 years, they have been providing essential professional advice and services to their members to support them in their businesses on a day-to-day basis.  Whether it be Advocacy, Education & Training, Consulting to identify efficiencies and savings, Human Resources Advice, Business Intelligence or Networks and Partnerships, this highly regarded and well-established service provider has continued to enjoy ongoing growth and success.  
 
The successful Membership Consultant will be an engaging and passionate customer centric sales consultant, eager to take full accountability for their own performance and the member experience, you will be motivated by success and be excited about this great career opportunity. 

This is a period of dynamic change with leading edge technology to leverage off, a talented marketing team to support quality warm leads, coupled with ample inbound enquiries to support your success in this dynamic and excellence-driven sales culture. 
 
Your key responsibilities will include:

  • Delivering a customer centric and consultative approach (not a hard sell) when prospecting to potential members (B2B) via phone

  • Customer/member retention activities

  • Facilitating new sales, win-back and retention conversations

  • Following up on inbound leads that have been generated through marketing campaigns

  • Being empowered to take responsibility for achieving and exceeding sales targets, whilst ensuring quality assurance standards and the highest level of customer service are met on all customer interactions

  • Actively participating in campaign programs (including identifying upselling and cross selling opportunities)

  • Actively operating as the voice of change to ensure your members’ experience/thoughts are well communicated back into the business

  • Meeting any relevant legislative, regulatory and compliance requirements  

  • Maintaining client records via CRM 

  • Demonstrating your team orientated style