ON ROAD HOME ASSESSOR - QLD
North Lakes |
Full Time
Our Client provides smarter products and solutions to safeguard their customers in their time of need. The range of general insurance products protect customers on the road, at home and on holiday with various Car, Motorcycle, Home, Contents, Pet and Travel Insurance products as well as Roadside Assistance. As an employer of choice in this space, they are offering a competitive salary, fully maintained motor vehicle, targeted training & professional development, and career progression. The Employee Benefits are second to none. There is also true work life balance.
About The Role
You will be responsible for attending, inspecting and reporting on damage to domestic buildings of insured properties, ascertain the best report method and recommend a scope of work for Home Claims authorisation. In addition, you will work closely with a panel of builders ensuring they perform repairs to our customers’ homes to a high standard, in a timely fashion and for a fair and responsible price. You will play a critical role in evaluating property damages, assessing claims, and ensuring accurate and fair settlements for our policyholders.
Attending client’s properties and accurately reporting on building damage to domestic insured properties
Providing accurate Scopes of Works for rectification works to be carried out on insurable events
Submitting reports, reviewing SOW’s and documentation in a timely manner (as per set SLA’s)
Determining and advising on the overall best method of repair of the building
Adhering to the company values and high customer service expectations
Customer satisfaction checks in relation to building repairs
Liaising with builders and external contractors
Compliance with statutory and industry and company requirements
Project Coordination & Management on complex / large loss claims
To achieve consistent adherence to key performance measures (KPI)
Virtual / desktop assessments & triage
About You
Qualified Trades people required
Experience in managing quality building work and enhancing customer satisfaction;
Background in producing accurate scopes of works;
Exceptional time management and organisational skills;
Reputable communication skills and conflict resolution handling;
Experience in managing, coaching and appraising builders;
Proven experience in building effective business relationships with builders;
Insurance experience preferred, but not essential.