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GENERAL MANAGER

Bairnsdale & Gippsland | $160,000 base + super + STI +++ ***Negotiable***
Full time

Our client is one of Australia’s largest residential aged care providers and operate in excess of 50 care homes (ranging from 70 to 130 beds) across the country.


Today they are seeking to appoint a General Manager to effectively lead and manage a dedicated 91 bed aged care home to ensure excellence in all aspects of service delivery. This includes taking responsibility for the business management in the Care Home, ensuring the highest standard of person-centred care of residents and the highest quality of resident experience is delivered, ensuring compliance with the Aged Care Standards, the Clinical Governance Framework and maintaining commercial sustainability is maintained.


Key responsibilities will include: 

  • Complete accountability for the operational performance and service delivery of the care home ensuring an exemplary and compliant service

  • Foster and promote a working environment that encourages participation, teamwork and continuous improvement.

  • Customer Experience, including the measurement and monitoring of the Voice Of Customer

  • Financial performance and management

  • Staff learning and development initiatives and ongoing professional development 

  • Managing of Occupancy rates – Ensure that bed occupancy is maximised through effective liaison with the ACAT, social workers, GP’s / NP’s, and any other referrers and through adherence to their Sales and Marketing processes.

  • Overseeing the sales and marketing function – including the facilitating of open days and the development of relationships with local businesses to establish referral pathways

  • End to end people leadership from appointment, training and development through to succession planning

  • Participate in recruitment and retention strategies and programs in accordance the annual care home resourcing plans.

  • Maximisation of resource utilisation