PROGRAM AND STAKEHOLDER ENGAGEMENT MANAGER
Bris based | $140,000 package
Our client is an international challenger brand who has experienced a min 20% growth year on year for the past 5 years. They currently have a vacancy for an experienced Program Manager with exceptional stakeholder engagement, management and coordination skills to manage and deliver our client’s multi-facility customer service centres.
Reporting to the Head of Commercial, the Program Manager will support the leadership team, Claims & Assessing team, working with internal and external stakeholders to coordinate, manage, influence and support the team and the broader stakeholder group. This should all be done whilst ensuring they maintain a focus on delivering exceptional service to our internal and external customers.
Your key responsibilities will include:
Applying departmental change and delivery processes, manage delivery of system, process and/or cultural changes ensuring:
Each initiative has a clearly defined scope, including objectives and quality outcomes.
Ensuring the Program deliverables meet the established goals and objectives
Initiate documentation as per departmental templates
Proactive, timely and transparent communication to stakeholders at all levels with effective escalation management to ensure a sense of urgency in delivery is maintained.
Managing the work output and coaching any resources allocated to the program.
Change management to fully engage teams potentially impacted by, or impacting a change, including impact assessment, facilitation of development of knowledge transfer content and embedding of the changes.
Ongoing monitoring of changes post implementation to ensure they are successful and benefits realisation is optimised. Where necessary, facilitate any fixes or additional enhancements that may be required
Post implementation reviews that measure outcomes against objectives and disseminate any key learning’s across the organisation
Provision of advice, assistance in managing key processes and documentation to the leadership team.
Maintain sound knowledge of company processes, systems, products and brands